Shipping and Returns

Shipping Information

Delivery times and costs

You can choose within the following shipping options:

  • Free shipping. With this option, the goods will be sent by State Post and it will take up

  • to 3 weeks for delivery depending on your location.

  • Fast delivery – 35 euro. EMS express post courier will deliver the parcel within 2-4

  • working days.

  • Free fast delivery on orders over 350 euro.

Changing or cancelling orders

  • In the first instance please click here to email us with your change/cancellation details.If your order has not yet been received then this will be possible FOC, however, if you have received the order and you wish to change/cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed /cancelled items are returned in their original packaging.

Important Information

  • Please make sure that the shipping address is correct as we're unable to redirect orders
    once they are on their way to you

  • Before we can dispatch your purchases, we may need to confirm your details with your
    card issuer. We will do our best to keep delays to a minimum

  •  Our delivery time starts from the moment an order is accepted and includes a 24
    hour period where your items will be processed and dispatched by our warehouse.

  • Please note this can take longer during our sale periods when it may take up to 48
    hours for shipments to be dispatched 4. We work closely with our shipping partner to
    minimize the potential impact of custom delays on our international customers

Returns Policy

  • Any discrepancies must be reported as soon as is reasonable after delivery, preferably
    within 24hrs. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items

  • On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery.

  • On opening: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. In both the above instances replacement goods or parts will be dispatched as soon as possible.

Damaged Goods:

  • Damaged goods must be reported as soon as is reasonable after the
    delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.

  • Under Warranty: First instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.

  • Not under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.

  • Items must be returned unused and in a saleable condition, and packaged in their
    original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned items.

  • When returning items please allow 10-14 days from the date of collection for your
    refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.

Export Restrictions​

  • We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

These terms and conditions do not affect your legal rights.